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Effective Date: June 2026

By making a purchase from Margaret & Birdie, you confirm that you have read, understood, and agreed to this Return & Refund Policy. Acceptance of this policy occurs when you complete your order.

We want you to be completely satisfied with every item you order. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below. Please read this policy carefully before returning an item.

Return Conditions

You may request a return within 30 days of receiving your order, provided that:

  • The item is returned complete with all original parts, packaging, tags, and labels attached.

  • The item has not been worn, used, washed, altered, or damaged. You may try the item on for fit, provided it remains in its original condition and shows no signs of wear.

  • The item shows no signs of damage caused by improper handling, misuse, or negligence.

  • Products for which hygiene is relevant must be returned clean and in appropriate condition.

  • If the product was defective upon arrival, the defect must be reported to us.

We reserve the right to refuse a return if we reasonably determine that an item has been used, worn, washed, altered, or damaged for reasons not attributable to Margaret & Birdie.

Orders placed in multiple sizes with the intention of keeping only one and returning the others may not be eligible for return.

How to Start a Return

If your order meets the return conditions above:

  1. Send a return request to info@margaretandbirdie.com within 30 days of receiving your order. Please include your order number, reason for the return, full name, shipping address, and clear photographs if the item is damaged or defective.

  2. Our customer support team will provide you with the correct return address for our logistics partner located in China. Do not return your package to the original sender address shown on the package. The correct return address will be provided after your return request has been reviewed.

  3. Unless the item is defective, damaged, incorrect, or otherwise stated by us, return shipping costs are the responsibility of the customer. This includes any applicable international shipping fees, customs charges, or duties associated with the return.

  4. We strongly recommend using a trackable shipping method. Please keep your tracking information until we have confirmed that your return has been received.

  5. Once your return arrives at our logistics facility in China, it will generally be inspected and processed within 7 business days. If the item meets the return requirements, your return will be approved.

All approved returns must be sent to the return address provided by our customer support team.

Refunds

Once your returned item has been received and inspected at our logistics facility in China, an approved refund will be issued to your original payment method within 14 business days.

You will receive a confirmation email once your refund has been processed.

Please note that original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, please follow our return process for the original item and place a new order for the item you would like instead.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@margaretandbirdie.com.

Please include your order number and clear photographs showing the issue.

Our customer support team will review your request and provide an appropriate solution as quickly as possible.

Shipping Responsibility and Limitations

Margaret & Birdie is not responsible for packages reported as lost or stolen after tracking information confirms successful delivery to the shipping address provided by the customer.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete shipping address is provided, Margaret & Birdie cannot be held responsible for resulting delivery issues.

If you notice an error in your shipping information, please contact us at info@margaretandbirdie.com within 24 hours of placing your order. We will do our best to update the information before your order is processed, but we cannot guarantee that changes can be made once fulfillment has begun.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@margaretandbirdie.com.

Because orders may be processed automatically shortly after they are placed, we cannot guarantee that an order can be canceled once fulfillment or shipping has begun.

If your order has already been shipped, please wait until you receive the package and then follow the return procedure described in this policy.

International Fulfillment & Returns

Margaret & Birdie works with international logistics and fulfillment partners located in China. As a result, delivery times may vary depending on the destination and carrier.

Approved returns must be sent to our designated logistics facility in China. The correct return address will be provided by our customer support team after your return request has been reviewed and approved.

Unless otherwise stated by us or required by applicable law, the cost of returning an item to our international return facility is the responsibility of the customer.

30-Day Return Period

You have 30 days from the date you receive your order to request a return.

To request a return for an eligible item, send a clear return request to info@margaretandbirdie.com within the 30-day return period.

Your return will be completed once the returned merchandise has been received and inspected by our designated return facility.

For approved returns, we will issue the applicable refund to the original payment method within 14 business days after receiving and inspecting the returned merchandise.

Customer Support

For any questions regarding returns, cancellations, or refunds, please contact us:

📧 info@margaretandbirdie.com

🕐 Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 hours on business days.

Want to Cancel Your Order?

If you would like to cancel your purchase, please contact us at info@margaretandbirdie.com as soon as possible.

If your order has already entered the fulfillment or shipping process, cancellation may no longer be possible.

Once you receive your order, you may request a return within our 30-day return period, subject to the conditions outlined in this Return & Refund Policy.